Reference

jos 129 Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an account, sign in, use the lobby or check DANA and QRIS status.

Clear data purposesWallet activity contextPrivacy request pathCookie choices
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REQUEST SUPPORT

Contact Us About Privacy Questions

A privacy question should not get mixed into a general wallet query. Use the support path connected to your account when you need help with personal data, a verification record or a payment reference. Tell us the account email or phone detail linked to your profile, without sending a password. We can then locate the right record and explain the next step.

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Account data request

Ask us to locate the personal details connected with your account. Include your registered contact detail and the specific record you want checked, such as a login verification entry.

Wallet record query

For DANA, OVO, GoPay or QRIS privacy questions, identify the relevant transaction reference. We use that detail to separate payment records from unrelated account activity during our response.

Access correction

If your name, phone detail or account record needs correction, send the requested change through our support path. We may ask for account verification before updating personal data.

DATA PRACTICES

Explore How We Handle Your Data

We keep the Privacy Policy practical: it covers account creation, phone verification, device access, cookies, wallet references and support records.

Account details

We may use your name, contact detail and account credentials to create access, confirm ownership and respond to account requests.

Phone verification

Phone verification helps us connect an access request with the correct account.

Device signals

When you sign in from a mobile browser or desktop, limited device and connection signals may help identify unusual access.

Cookies

Cookies can remember session settings and help pages load in the right account state.

Retention

We retain account, support and payment-reference records for as long as needed for the stated purpose, security checks or applicable…

Change requests

You can contact us to request access, correction or deletion where applicable.

Browse Privacy Policy Answers

These Privacy Policy answers address the questions we expect before you open a jos 129 account. They cover the records created during login, wallet use and support, plus the steps for asking about your data. If your situation is specific, use the account support path and include only the details needed to identify the request.

It covers account details, phone verification, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

We use the verification result to confirm account ownership and protect sign-in activity. It can help us investigate an access request without asking you to share your password.

Yes. The policy explains how payment references and wallet status may be handled for account support, transaction checks and security. It does not require you to send a wallet password.

Contact us through the account support path and state that you want a data access request. Add your registered contact detail and the record type, then complete ownership checks if requested.

Yes, where applicable. Tell us which account detail is wrong and what it should say. We may verify ownership before changing the record, especially for phone or payment-linked details.

We keep records only for the stated purpose, account security, support handling or applicable duties. The retention period can differ by record type, including login, payment reference and support history.

Yes. Account access and eligibility depends on local law. Please check the Privacy Policy and local requirements before sharing personal details or completing account verification.

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